Google continues to foster communication between developers and users in Google Play and now allows developers to respond the comments and reviews of their applications on their download store.
Since June 2012, ‘top’ developers could respond comments directly and now this possibility has been opened to all developers. It should be noted that this is not yet available for all developers. A spokesman for Google said:
“The feature originally rolled out to top developers, and we’re gradually expanding it to additional Google Play developers.”
The expansion has not yet been announced by Google, but it is another important step to improve communication and relationships between application vendors and their customers, something absent in stores like Apple’s App Store.
Recall that last November, Google removed the cloak of anonymity in comments left by Google Play users in order to improve the quality (we must now log in with an account from Google+ to comment) and now takes a new step allowing developers to respond to users to provide information, to explain to the critics or answer questions.
I think it’s a breakthrough that will improve communication between developers and users that will benefit both parties. What do you think? Like the idea that apps makers can respond our comments?